Internal rules and regulations
General Terms and Conditions
1. Conditions of Admission and Stay
To be admitted to enter, set up camp or stay on a campsite, you must have been authorised to do so by the manager or their representative.
You must therefore report to reception on your first day of arrival.
The manager or his representative is responsible for the good maintenance and order of the campsite
and for ensuring that these internal regulations are applied.
No one may take up residence at the campsite. As the campsite is intended for holidaymakers and tourists, no stays resembling temporary accommodation will be accepted.
Staying on the campsite implies acceptance of the provisions of these rules and a commitment to comply with them.
2. Police formalities
Minors unaccompanied by their parents will only be admitted with written authorisation, their contact details and a photocopy of their parents’ identity card/passport.
In accordance with Article R. 611-35 of the Code on the Entry and Stay of Foreigners and the Right of Asylum, the manager is required to have foreign customers complete and sign an individual police form upon arrival. This form must include the following information:
1° Surname and first names;
2° Date and place of birth;
3° Nationality;
4° The address of their usual place of residence.
Children under the age of 18 may be included on the form of one of their parents.
3. Installation
A) Indicated location
Outdoor accommodation and related equipment must be installed at the designated location in accordance with the instructions given by the manager or his representative.
B) Chairs, armchairs, parasols and tables
Chairs, armchairs, parasols and tables located in chalet 123 Marelle, on the food truck terrace and on the accommodation pitches MUST REMAIN IN PLACE. Customers who do not comply with this rule will be required to pay the rental price for the chairs, armchairs, parasols and tables on the spot.
It is strictly forbidden to move ANY chairs, armchairs, parasols and tables belonging to the campsite.
4)Espace 123 Marelle
A) Rules of use
- Espace 123 Marelle is a communal, friendly space reserved exclusively for guests staying at the campsite.
- This space must be used quietly during the day and at night. Management reserves the right to close this space at night in the event of noise disturbance.
- Users are requested to leave this area clean.
All guests are requested to take their rubbish with them when they leave.
- Smoking is not permitted inside the chalet.
Ashtrays are available for guests on the high tables outside the chalet.
- Sleeping in the chalet is not permitted.
- DIY, bicycle, motorbike and scooter repairs are not permitted inside the chalet.
- Bicycles, motorbikes and scooters are not permitted inside the chalet.
- Cooking is not permitted in the chalet.
B) Lights, windows, doors
- Guests are requested to turn off the interior and exterior lights after leaving Chalet 123 Marelle.
- Windows and doors must be closed at night.
C) Kettle, microwave & cover, fridge-freezer and equipment in the 123 Marelle area
- All equipment in the 123 MARELLE area must remain on site.
- The equipment is provided for the comfort of guests, who are asked to keep it clean at all times.
- Games borrowed from reception must be returned to reception.
• Kettle
Guests may use the kettle but must leave it in the chalet at all times so that other guests may also use it.
• Microwave & cover
The microwave cover must be used each time the appliance is used. Practical and hygienic, it prevents grease and liquid from splattering inside the microwave.
• Fridge-freezer
Guests are asked to limit the amount of food they store in the fridges and to remove it when they leave the campsite.
Only ice packs (maximum 2 per family) are allowed in the freezer. They must be removed from the freezer as soon as they are frozen
D) Children’s reading corner
All materials found in the children’s reading corner in Chalet 123 Marelle may only be used on site.
5.Reception
During opening hours, the reception desk provides all information on the campsite’s services, details of places to buy food and drink and fill up with petrol, leisure activities, sports facilities, tourist attractions in the surrounding area and various other useful addresses.
6.Reception hours
Reception is open from 8:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 8:00 p.m.
The emergency button is for EMERGENCIES only.
7. Opening and closing of the gate. Side gate
- The gate is locked at 10 p.m.
Guests are requested to park their cars outside the campsite after 10 p.m.
The gate opens at 8 a.m.
For exceptional departures before 8 a.m., guests are requested to inform reception before 5 p.m. on the day before their departure. Instructions will be given.
- For the peace and quiet of all, traffic on the campsite is restricted to 10 p.m.
Late arrivals are an exception to this rule.
- For everyone’s safety, the gate at the entrance to the campsite and the gate leading to the river must be kept closed at all times.
8.Display of these rules and regulations
- These rules and regulations are displayed at the entrance to the campsite, at reception and on the campsite’s website.
- For classified campsites, the classification category with the mention ‘tourism’ or ‘leisure’ and the number of “tourism” or ‘leisure’ pitches are displayed.
The prices of the various services are communicated to guests under the conditions set out and available for consultation at reception.
9.Departure procedures for accommodation keys
Guests are requested to notify reception of their departure the day before. Guests who intend to leave before the reception office opens must return their keys the day before.
10.Visitors
- After being authorised by the manager or their representative, visitors may be admitted to the campsite under the responsibility of the campers who are hosting them.
A fee will be charged for each visitor.
- Campsite services and facilities are not accessible to visitors, with the exception of the snack bar terrace, subject to availability.
- Use of the campsite’s facilities (toilets, service areas, etc.) is only possible with the express agreement of the manager or his representative and will be invoiced.
- Visitors’ cars are strictly prohibited on the campsite.
11.Animals
• Large animals (such as mastiffs and Rottweilers), any animals classified as category 1 or 2 under current legislation, and animals whose behaviour is
not suited to community life (noisy or dangerous) are not allowed on the campsite.
Subject to the above, other pets are welcome provided they are kept on a leash.
Urine and faeces are prohibited within the campsite.
Access to communal facilities (toilets, washing-up areas, etc.) is prohibited to animals.
12.Noise and silence
With the exception of events held in the marquee away from the pitches, guests are asked to avoid any noise or discussions that may disturb their neighbours and to respect any requests for quiet.
Music, singing and loud voices are only tolerated if they do not disturb neighbouring pitches.
No noise will be tolerated between 10 p.m. and 7 a.m. Sound devices must be adjusted accordingly.
Car doors and boots must be closed as quietly as possible.
Vehicle traffic is restricted and requires prior authorisation between 10 p.m. and 7 a.m.
13.Vehicle washing
Vehicle washing is strictly prohibited on the campsite.
14.Vehicle traffic and parking
- * Vehicles must be driven at a maximum speed of 10 km/hour within the campsite.
- * Vehicles are permitted between 7 a.m. and 10 p.m. Outside these hours, vehicles may only be driven with the permission of the management.
Only vehicles belonging to campers staying at the campsite are permitted to drive on the campsite.
- * Parking is strictly prohibited on bare pitches or pitches usually occupied by accommodation, unless a parking space has been provided for this purpose and subject to payment of the applicable supplement.
Parking must not obstruct traffic or prevent new arrivals from setting up.
15.Dress code
• Nudity and clothing that may hinder communication or recognition between campers are not permitted on the campsite.
16. Respect for facilities
A) Cleanliness and hygiene
Everyone is required to refrain from any action that could harm the cleanliness, hygiene and appearance of the campsite and its facilities, particularly the sanitary facilities.
B) Sanitary blocks
Customers are asked to keep the sanitary blocks clean.
Guests who are not staying at the campsite and wish to use the sanitary facilities must go to reception to pay the required fee.
C) Waste water/grey water and black water
• Waste water/grey water and black water must be emptied into the facilities provided for this purpose (where the service area for motorhomes is located). The black water tank must be rinsed after use. It is therefore forbidden to dispose of grey water and black water on pitches or in other areas not designated for this purpose. The motorhome service area and bicycle service area must be kept clean.
D) The campsite hose used for filling up with water at the motorhome service area
• The hose may only be used to fill up the clean water tank.
For hygiene reasons, it is strictly forbidden to use the campsite hose to clean grey water and black water tanks for motorhomes.
• Guests who are not staying at the campsite and wish to use the service areas must go to reception to pay the required fee.
• It is forbidden to throw cigarette butts on the ground or directly on the tables.
E) Rubbish, waste, recycling, bins
Household rubbish, waste of any kind and paper must be sorted and placed in the sorting bins at the entrance to the campsite.
* Glass must be disposed of in the glass recycling bin opposite the campsite.
* No items such as gas bottles, mattresses, awnings, camping chairs or tents may be placed in the bins/containers.
· Washing clothes is strictly prohibited outside the bins provided for this purpose.
* It is strictly prohibited to wash your face and brush your teeth in the sinks or bins provided for washing clothes.
* Clothes may be hung out to dry on the pitches rented by guests.
* The pitch used during the stay must be left in the same condition as it was found by the camper on arrival.
* Plants and floral decorations must be respected. It is forbidden to hammer nails into trees, cut branches or plant anything.
* It is not permitted to mark out the location of a facility using personal means, or to dig into the ground.
* Any repairs for damage caused to vegetation, fences, the grounds, accommodation, campsite facilities, and more generally to any property belonging to the campsite, whether loaned or subject to an additional charge (racket, paddles, balls, etc.) will be charged to the person responsible.
Any dirt left on the site requiring cleaning may be deducted from the security deposit or invoiced at the resulting cost.
17. Games
* No violent or disruptive games may be organised near the facilities.
* Children must always be supervised by their parents, including in the play areas.
* Games such as vertical and horizontal swings, spring toys and slides are EXCLUSIVELY reserved for children up to the age of 10. Under no circumstances may games be used by adults or children over the age of 10.
* Fireworks, firecrackers, bombs and rockets are strictly prohibited on the campsite by guests.
18. Safety
a) Wood and charcoal barbecues
The campsite is wooded and surrounded by forest.
Wood and charcoal barbecues are strictly prohibited.
Gas and electric barbecues are permitted on the campsite.
b) Fire
* Open fires (wood, charcoal, etc.) and campfires are strictly prohibited. Cookers must be kept in good working order and must not be used in dangerous conditions.
* In the event of a fire, notify the management immediately. Fire extinguishers may be used if necessary.
* A first aid kit is available at the reception office.
The campsite is wooded and surrounded by forest.
Wood and charcoal barbecues are strictly prohibited.
Gas and electric barbecues are permitted on the campsite.
c) Theft
Management is responsible for items left at the office and has a general obligation to supervise the campsite. Campers are responsible for their own equipment and must report any suspicious persons to the manager. Guests are advised to take the usual precautions to safeguard their belongings.
19. Access to the snack bar and terrace
* The sale of alcohol is strictly prohibited to minors.
* Events such as barbecue evenings or bonfires on the snack bar terrace area may only be organised by the campsite management.
* Minors are only allowed access to the snack bar and terrace under parental supervision.
20. Storage
Unoccupied equipment may only be left on the site with the management’s consent and only in the designated area. This service is subject to a charge.
21. Breach of the internal regulations
• In the event that a resident disturbs the stay of other users or does not comply with the provisions of these internal regulations, the manager or their representative may, if they deem it necessary, give the resident verbal or written notice to cease the disturbance.
* In the event of a breach of the internal regulations and after formal notice by the manager to comply, the manager may terminate the contract.
* In the event of a criminal offence, the manager may call on the police.